Support

How can we help?

Outer Meadow is one person, so you'll get a reply from someone who actually wrote the code — usually within a couple of days.

Common questions

My route looks wrong, or tracking didn't start

GPS needs a clear view of the sky and takes a moment to settle after you leave a building. Tayli Move deliberately ignores the first, wildly inaccurate fixes rather than drawing them, so there can be a short pause before the line starts. Make sure location access is set to Always with Precise Location on, in Settings → Privacy & Security → Location Services → Tayli Move.

Tracking stopped when I locked my phone

Background tracking needs the Always location permission. If you granted "While Using the App" instead, iOS suspends the app when the screen locks. Change it in the Settings path above. Low Power Mode can also throttle GPS updates.

How do I move my history to a new iPhone?

In the app, go to Settings → Export backup and save the file somewhere you can reach from the new phone (iCloud Drive, AirDrop, email to yourself). On the new phone, install Tayli Move and use Settings → Import backup. Everything comes across, favourites included.

Can I get my activities into Strava, Garmin or Runalyze?

Yes. Open any activity, choose Export GPX, and upload the file to whatever service you like. GPX is the universal format for this — nothing about your data is locked to us.

My activities aren't showing in the Health app

Check Settings → Health → Data Access & Devices → Tayli Move and confirm write access is enabled. Health permissions have to be granted before an activity finishes for it to be saved there.

Something is behaving strangely

The app has a built-in repair option: Settings → Troubleshooting lets you reset the app to a fresh state without touching your recorded activities. There's a second option that also erases your data — it's clearly labelled, and it asks twice.

Is it really free? What's the business model?

Really free. There's no server to pay for, so there's no bill that needs covering. See the app page for the full reasoning, including the trade-offs that choice brings.

Will there be an Android version / an Apple Watch app?

Both are wanted, neither is promised. The iPhone app comes first and has to be genuinely good before anything else starts.

Still stuck?

Write to [email protected] and describe what happened and what you expected instead. Screenshots are welcome — but please don't send anything you'd rather keep private, since screenshots of a route show where you were.